Barb Pasternak Royal Lepage Desert Oasis Realty   Helping You Is What We Do

Customer Satisfaction in Osoyoos



Customer Testimonials


Reflecting back..
Hey there Barb,

So, yesterday was the ONE YEAR ANNIVERSARY of our moving into this house!! Wow!! 
I was thinking about that a lot, and of course, that means I was thinking about YOU, my dear, dear, friend and realtor!! :-)
I never did write up what you had asked me to, quite some time ago, but now seems as good a time as any, before all the Christmas rush, to stop and reflect on how this whole move and house purchase came together.
As I think about it, finding you as my realtor was like one of the best early Christmas gifts, Barb!! I knew no one when we came that weekend two summers ago, now, to look at places. So choosing a realtor became looking to see whose name was one of the more common ones on signs, etc. You were right up there, and I have to confess, a woman appealed to me.
Things just snowballed from there. You were exactly what I needed for a realtor and "tour guide" for the area. As soon as you stepped out of your car, the first time I met you, I knew I was going to like you! You were so exuberant, passionate and down to earth! I needed all of that. 
I know it's a realtor's job to be available pretty much 24/7 for the needs of their clients, but I was still amazed at your willingness to make your schedule work with the short weekend time frame we had that summer. Wow! We covered a LOT of houses in that small space of time. And I fell in love with too many!! 
When we went back home I was so distraught that we hadn't secured a deal on any of them, and had to be so patient as we waited out that process of offers and counter offers. Wow. You were sooooo very good at keeping in touch with me and keeping me aware of all that was happening. I can't imagine how many emails you sent me!! 
Then the final trip out the following Thanksgiving weekend ending up bringing it all together. Looking back, I see how things really did work out the way they "should have." I was so disappointed in a couple of the offers that fell through that I really thought were "the ones." Then came the 11th hour viewing. 
It was so funny how you kept trying to "show me" that house, both in tons of emails and in conversations over the summer and when we cam in the fall. I had no interest whatsover, for whatever reason. I had made my mind up it wasn't what I wanted. Yet, I should have known better. 
You had a very good sense of what my style and interests were and you didn't give up. Perseverance, girl!! The night before we left to go back to Beaverlode, feeling very dejected, yet again, at how things were going, you convinced me to take a look at this final place. Wow. To think we almost missed this!! As if you would let that happen though! LOL.
When Don and I walked in to view it that day, we both looked at each other like "so this is it!" It was perfect. So open, so classy, so "south western" and so "us." And then to top it off, the sellers turned out to be these awesome people we could connect with and ended up sharing wine over. The lady even sent me home with the famous Tillamook jack pepper cheese from Princes in Oroville. Too funny!!
Making the final deal later was so fast, and so painless. Both sides were ready for this, and being able to move in without bringing our own furniture was the icing on the cake. Hugs and tears later, it was a dream come true for them and for us. And there you were, orchestrating it all, Barb.
The continued phone calls, faxes and emails over the next few weeks brought everything into order. You are a trained professional, honey! Moving out here December 3, driving down the highway and seeing the Osoyoos Credit Union sign before town, I thought "I am home!" It felt wonderful!! Driving up to the house and seeing the sold sign was such a great feeling. This was MY HOUSE! Moments later you appeared with the gift bag of goodies and, most importantly, the key! 
It's been a busy but satisfying year of sinking my roots into this house and this town. I have no regrets. 
So, on this one year anniversary, and only 3 weeks before Christmas, I want to say a big thank you to you. For being who you are, the lady who doesn't give up, who digs till she finds the pot of gold, and who has become more than my realtor. You have become a treasured friend and I feel blessed to know you. I wish you an awesome Christmas with time for peace and joy and reflections of your own, my dear Barb.
Much love,
Brenda.  
 
I would like to thank Barbara for all of her effort and time in finding a new home for myself and my wife Amanda. This was a very enjoyable experience for us and it was a great start to our new life here in Osoyoos. Barbara worked diligently for us and was happy to give us her expertise of the area with some very good insights to Osoyoos.
 
Thanks
Bob & Amanda 
Hi Barb:
 
I just thought that I would take a few minutes to thank you for the way in which you represented us in the sale of our property at Casa Del Lago.
 
As you know, I just sold my Real Estate and Rental business and have put myself out to pasture. I had 38 agents in my resale operation.
 
Barb, I must tell you that the professional manner in which you handled the entire transaction was exemplary. You kept me abreast of everything that was taking place as it was happening.
 
I must tell you, that I feel that you are "THE TOPS"
 
 
Fondest Regards
 
Howard Gurvitz 
 
I  have dealt with Barb Pasternak on several purchases in the Osoyoos area.  In each and every case she has and continues to surpass our expectations.
 
Barb knows how to deal with other agents and sellers to ensure we get the best bang for our buck.
Barb is the only agent that I will use in the Osoyoos area when buying and selling more properties.
 
Sincerely,
 
Anthony Kokai-Kuun
AKML Real Estate Investments

April 2011  Dear Barb,

Purchasing a property while living elsewhere can be tough at times, but your local market insight made purchasing a new home in Osoyoos much easier.  You were very helpful from start to finish: viewing properties (and taking pictures when needed), presenting the offer and helping to bring the deal to a close.  We appreciate the help and market knowledge you provided during our purchase process as well as the assistance you provided us after we closed on your new home.  You were a great asset!
 
Thanks,
Duncan
 
June/2009
Dear Barb; just a quick hello, hope your doing well. Just wanted to thank you again for getting us this deal on our condo.  Yes it was a hot one today, so i just went for a swim at the lake.  A Hen was swimming past me with her 6  goslings.  My girl friend is fussing with sprinklers and mowing grass, and we  are just sitting out having a glass of wine,  dead quiet here, man we love it. Hope business is good for you because your sure good at it.  Hope to here from you ....You deserve commendation,  Your considerate manner of dealing with us, was refreshing. Have a great day
katherine evans
 

2010

We purchased our first home from Barb in 2003 (might have been Barb’s first client).  Barb worked diligently on the deal until it was done.  We then bought our waterfront home through Barb a year later.  Since then we have been involved in the purchase and sale of three other properties in Osoyoos, Barb handled all three transactions (purchase and sale) satisfactorily.  If I was to buy a property today I would enlist Barb.  She’s a hard worker and will spend the time to get the job done.   So, if you’re looking for a Realtor® look to Barb.
Ernie Mykyte

Hi Barbie
This letter is something I should have done awhile ago; I just kept putting it off. You helped us find our dream home. At the time we were looking for a place to retire in another community. You saw this home in Osoyoos and must have known that we would fall in love with it.  As the financing was not in place you guided us in the right direction so as not to be disappointed if we where not able to meet the guide lines.

We spent three wonderful years at our dream home but then decided it was much too large.  You listed it with much enthusiasm, had many open houses and met many future customers. Your honesty, integrity  and attainability were a pleasure to deal with.

Barbie we enjoy your appreciation night with your past customers.

We have met new friends that we would not other wise have gotten to know.

Thanks a bunch with much affection

 Owen and Helen

Barbie
Well it was a long year, and your attitude and perseverance paid off.  Who would have thought when they said “helping you is what we do” would have you coming to my house, with your cheery nature and grabbing a bucket and washing windows.  You always managed to have a constant parade of clients; when I was down you were always hopeful.  Well, you sold my house and managed to find me a nice little abode of my own.  I wanted to stay in Osoyoos and you made that happen.  Thanks for letting me become a part of your circle of friends for that is who we all become after knowing you…… Monica and Daisy (the blonde in the family)

"Barb is an excellent example of what all realtors should strive to become. Barb ensures her clients are properly represented in their real estate transactions. Its always a pleasure to work with such honest and devoted realtors as Barb and she always keeps me on top of my game."
Best regards,
Gordon Kay     

 "I had the great pleasure of meeting Barb at our National Sales Conference in Montreal and Penticton. I would highly recommend Barb to any of my clients moving out to Osoyoos."
George Grdic 

 "Barb was great to work with, not pushy and listened to what we had to say."
Personable, Good Value, Creative
Leslie Polidoro  

 "The experience of buying a house, especially for the first time, was made easy with Barb's straight forward, honest approach. She helped me to breathe a little, trust a little and ultimately find my dream spot in Osoyoos. I would gladly recommend her to anyone."
 
Great Results, Personable, High Integrity
Debbie Hutchins  

It has been our fortune to have Barb Pasternak act as our real estate agent during our recent purchase in Osoyoos.
She gave us professional service and satisfied our multiple requests and inquiries every time. Her work was thorough and timely.
Thank you Barb, for services rendered.
 
Rolf and Lu. Ahrendt

 Barb - Thanks so much for your Santa card and I wish you and yours a Happy Holiday and the best in 2011. I want you to know once again how important you were in helping me sell the house and all the little things you undertook to ease my concerns about what needed to be done in finalizing all the details that were involved in my venture into estate workings. With much gratitude to a very remarkable women - Cec Eaves

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Barb Pasternak Barb Pasternak (250) 485-8081 Email Barb